Merge Fields
Using merge fields helps the user personalise each message with information about the contact or appointment. If sending a message to a contact in the list then the General Merge Fields can be used. If sending a message from the Appointments screen or composing a message for DiaryBook's automated reminder service then the General Merge Fields and the Appointment Merge Fields can be used.
General Merge Fields
Field |
Meaning |
Example |
^^first^^ |
The first name of the client |
Amanda |
^^firstname^^ |
The first name of the client |
Amanda |
^^name^^ |
The first name of the client |
Amanda |
^^last^^ |
The last name of the client |
Smyth |
^^lastname^^ |
The last name of the client |
Smyth |
^^surname^^ |
The last name of the client |
Smyth |
^^fullname^^ |
The first and last name of the client |
Amanda Smyth |
^^org^^ |
The name of the company |
Orbital Dream Ltd |
^^company^^ |
The name of the company |
Orbital Dream Ltd |
^^email^^ |
The client's email address |
info@orbitaldream.com |
^^mobile^^ |
The client's mobile number |
+447899777xxx |
^^fax^^ |
The client's fax number |
01392897xxx |
^^website^^ |
The client's web address |
www.orbitaldream.com |
^^add1^^ |
Address - line 1 |
|
^^add2^^ |
Address - line 2 |
|
^^add3^^ |
Address - line 3 |
|
^^add4^^ |
Address - line 4 |
|
^^add5^^ |
Address - line 5 |
Appointment Merge Fields
Field |
Meaning |
Example |
^^time^^ |
The time of the appointment |
13:45 |
^^date^^ |
The date of the appointment |
27/11/2008 |
^^dayname^^ |
The name of the day of the appointment |
Thursday |
^^year^^ |
The year of the appointment |
2008 |
^^monthname^^ |
The name of the month of the appointment |
November |
^^day^^ |
The date of the appointment |
27th |
^^bookref^^ |
A unique appointment reference |
748274827 |
^^user^^ |
The first and last name of the user |
Michael Jones |
^^user_first^^ |
The first name of the user |
Michael |
^^procedure^^ |
The appointment type description |
Check Up |
Sample Messages
This is a reminder that ^^mainname^^ has an appointment with Dr Smyth on ^^dayname^^, ^^day^^ of ^^monthname^^ at ^^time^^. Please text back to confirm.
will translate to
This is a reminder that Jimmy has an appointment with Dr Smyth on Thursday, 27th of November at 13:45. Please text back to confirm.
Loading a Sample Message in to your Compose message field
The sample message is automatically placed in the message field.
Note: Any existing message is overwritten by the sample message.
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